Helpcenter english
Here you will find the answers to frequently asked questions regarding your branchbob store🚀Products & Categories👕👖
Creating product variants
How can I create different colour or size options for my product?
Cutting product prices
How can I cut single prices and display the percentage of saving?
Essential characteristics
What essential characteristics are and wherer to enter them
Matching products to categories
How can I assign my product to root- and subcategories?
Product images
Where can I upload product pictures and how can I choose a main image?
Unavailable products
How can I hide unavailable products in my online shop?
Dropshipping
Can I do dropshipping with my branchbob shop?
Categories & subcategories
How and for what reason do I have to create categories and subcategories?
Removing products from a category
I added a product to a category by mistake. How can I reverse this?
Payment & Shipping💰📫
Activating payment methods
How can I add payment methods and authorize them for different countries?
Add Paypal Express
How do I add Paypal Express as a payment method?
Offering Amazon payment
How can I integrate Amazon payment to my online shop?
Offering bank transfer
How can I let my costumer pay by bank transfer in advance?
Offering credit card payment
How can I activate the payment method credit card?
Offering payment method cash on pickup
How can I let my costumer pay cash and in person?
Offering payment by invoice
How can I let my costumer pay by invoice?
Offering payment method cash on delivery
How can I let my costumer pay at the delivery?
Offering PayPal payment
How can I create the payment method PayPal?
Shipping methods
How can I add different delivery methods and where can I set that the purchase is free from shipping costs?
Add pick-up address
Where can I enter the address where my customer can pick up his product?
Marketing📊📲
Adding SEO Sitemap
Where do I find my sitemap and how can I submit it to Google?
Google Analytics
What exactly can I do with Google Analytics and how can I get connected?
Google Analytics: Encrypting IP adresses
How can I encrypt the IP adresses of my clients by Google Analytics
Google Webmaster
How can I connect Google Webmaster and use its tools?
Integrating the Google Shopping Feed
How do I profit from this and how is it working?
Marketing and search engine optimization
What should I fill in under meta title, meta description and google shopping category?
Shop Reviews
How can I include reviews of my shop?
Social media channels
How can I link my Facebook, Instagram or Pinterest Channel?
Your store on the outside🎨🖥️
Creating your cover page
Where can I add the logo, slogan, homepage text and cover page products?
Creating a new page
Where and how can I create a blog or an About Us Page?
Design Adjustments
How can I change colours, logo settings and slider-size?
Shop preview
Where can I follow up the alterations I made in my shop?
Set shop inactive for a short time
This article shows you how to set your branchbob onlineshop inactive for a short time (or longer).
Delete the 'top products' and 'selected categories' headlines in Speedy
Find out how you can edit your master.html in order to exclude these headlines from your Speedy theme
Legal information👩🏼🎓⚖️
Enabling IT Rechtskanzlei for legal texts
How can I enable the interface with IT Rechtskanzlei
Integrate legally compliant cookie notification from ''IT Rechtskanzlei''
How can I integrate the free cookie consent solution of the ''IT Rechtskanzlei'' into my shop?
Legal pages
Which legal pages do I have to create and what should they contain?
Further settings and information⚙️📚
Open API
What will it be and when is it available?
Change your .mybranchbob.com domain
Do you want to change your .mybranchbob.com domain that we assigned to you when you opened your store? We show you how to do it!
Free Online Stores with branchbob
Is branchbob really free?
Change tax rate
How can I adjust the tax rate for my items?
Own domain
How can I use my own domain and which settings should be changed at my domain provider?
Order confirmation mails
Are the order confirmation mails automatically been sendt and what do they look like?
Order processing contract
Where can I find the order processing contract and what do I have to do with that?
Reset password
What can I do if I forgot my password or if I want to change it?
Shop language
How can I provide my shop in antoher language?
Video tutorials 💻📼
Add products (video tutorial)
This article shows, how to add products to your branchbob online shop.
Add blog (video tutorial)
This article shows, how to add a blog/ ''about us'' page to your branchbob online shop.
Add Paypal Express (video tutorial)
This article shows, how to add Paypal Express as a payment method to your branchbob online store.
Hide product(s) (video tutorial)
This article shows, how to hide products inside of your branchbob online shop.
Add order confirmation (video tutorial)
This article shows, how to add and edit the order confirmation to your branchbob online shop.
Create shipping methods (video tutorial)
This article shows, how to add different shipping methods to your branchbob online shop.
Change the colour of your background and font (video tutorial)
This article shows how to change the colour settings of the background and font in your branchbob online store.
Personalize order- and invoice numbers (video tutorial)
This article shows, how to personalize the order- and invoice numbers of your branchbob online shop.
Minimize slideshow (video tutorial)
This article shows how to minimize the slideshow of your branchbob online shop.
Set shop inactive (video tutorial)
This article shows, how to set your branchbob online shop inactive for a certain amount of time.
Create & assign categories (video tutorial)
This article shows, how to create and assign categories to your branchbob online shop.
Change backend language (video tutorial)
This article shows how to change the backend language of your branchbob online shop.
Add pick-up address (video tutorial)
This article shows, how to add a pick-up address to your branchbob online shop.
Add reduced price (video tutorial)
This article shows, how to add a reduced price to certain products of your branchbob online shop.
Change your design (video tutorial)
This article shows, how to change the design of your branchbob online shop.
Activate customer login (video tutorial)
This article shows, how to activate the customer login of your branchbob online shop.
Add social media channels (video tutorial)
This article shows, how to add your social media channels to your branchbob online shop.
Add options and variants (video tutorial)
This article shows, how to add different options and variants of products to your branchbob online shop.
Add contact details (video tutorial)
This article shows, how to add your personal contact details to your branchbob online shop.
Add payment methods (video tutorial)
This article shows, how to add different payment methods to your branchbob online shop.
Add slideshow (video tutorial)
This article shows, how to add a slideshow to your branchbob online shop.
Add billing address (video tutorial)
This article shows, how to add a billing address to your branchbob online shop.
Add logo (video tutorial)
This article shows, how to add a logo to your branchbob online shop.